Merchant Resources

Electronic Exchange System has a Web site that allows business owners to access their merchant account information online 24/7 and to reach customer service. Using the Web site, merchants can also reconcile their deposits, retrieve their deposit information, view detailed reports of their chargeback and retrieval histories, and receive prompt answers to questions they submit via e-mail.

Customer Service

EXS supports its merchants with exemplary customer support. The customer service staff helps merchants with their deposits, understand their account statements, and answer questions about rates, fees, chargebacks and retrievals.

Technical Support Help Desk

Technical assistance for point-of-sale (POS) processing equipment and processing issues is available from the POS Help Desk. Merchants can rely on representatives from the POS Help Desk to answer questions about their POS processing equipment.

Authorize.net Support

The Technical Support Department assists merchants with the Authorize.net Gateway, other Internet gateways and processing software.

Merchants can get help with setup of the Authorize.net Gateway Virtual Terminal service and the Authorize.net Gateway Connect service payment options by contacting the HTML Support Group. The Authorize.net Gateway support group helps merchants implement the service for transaction processing and manages shopping cart compatibility.

Voice Authorization

Voice Authorization allows merchants to access their deposit history, to order merchant statements and to connect to the voice authorization center. Merchants can also request that their reports are faxed or mailed.

Merchant Advantage Program

The Merchant Advantage Program offers merchants numerous benefits, including free selected point-of-sale supplies and a program that supplements equipment warranties and provides prompt equipment replacements.

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